Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: March 12, 2026

Introduction
Our commitment to your privacy

Njiro Luxury Resort ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including the Tanzania Personal Data Protection Commission regulations.

Information We Collect
Types of personal data we may collect

Personal Information

  • Name, email address, and phone number
  • Mailing address and billing information
  • Payment card details (processed securely)
  • Government-issued identification (for check-in)
  • Passport information (for international guests)

Reservation Information

  • Check-in and check-out dates
  • Room preferences and special requests
  • Guest count and ages
  • Travel itinerary information

Usage Information

  • Website browsing behavior and preferences
  • Device information and IP address
  • Cookies and similar tracking technologies
  • Communication preferences
How We Use Your Information
Purposes for processing your data
1

Service Delivery

To process reservations, manage check-ins and check-outs, provide room services, and fulfill special requests.

2

Communication

To send booking confirmations, updates, respond to inquiries, and provide customer support.

3

Legal Compliance

To comply with legal obligations, including tax requirements, immigration regulations, and local laws.

4

Marketing (with consent)

To send promotional offers, newsletters, and information about special events, only if you have opted in.

5

Service Improvement

To analyze usage patterns, improve our services, and enhance the guest experience.

Data Sharing and Disclosure
When and with whom we share your information

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operations (payment processors, IT services, email services) under strict confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government regulations.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
  • With Your Consent: When you explicitly authorize us to share your information.
Data Security
How we protect your information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing (PCI DSS compliant)
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure data storage and backup systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

Your Rights
Your rights regarding personal data

Under applicable data protection laws, including Tanzania Personal Data Protection Commission regulations, you have the following rights:

  • Access: Request a copy of your personal data we hold
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data (subject to legal obligations)
  • Restriction: Request limitation of processing in certain circumstances
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing for marketing purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention
How long we keep your information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on:

  • Legal and regulatory requirements
  • Business operational needs
  • Dispute resolution purposes
  • Enforcement of agreements

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

For more information about our cookie practices, please refer to our Cookie Policy or contact us.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us
Questions about this Privacy Policy?

If you have questions, concerns, or wish to exercise your rights regarding your personal data, please contact us:

Email: info@njiroluxuryhotel.com

Phone: +255762036368

Address: Njiro Luxury Resort, Arusha, Tanzania